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NYC HRA Directives:
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Documents: NYC Department of Homeless Services and Social Services Policies
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| Department of Homeless Services | - DHS-PB-2024-013: JOINT COMMAND CENTER’S FACILITY PLACEMENT PROCESS (September 24, 2024)
- Updated DHS COVID Isolation Guidance (Draft) (6/25/2024)
- DHS-PB-2024-011: Encampment Cleanup and Voucher Procedure (June 17, 2024)
- DHS-PB-2024-010: Code Red (June 12, 2024)
- DHS-PB-2024-009: Code Grey (June 12, 2024)
- DHS-PB-2024-007: AFIC GUIDELINES FOR ELIGIBILITY INVESTIGATIONS & DETERMINATIONS (May 28, 2024)
- DHS-PB-2024-006: Paper and Electronic Records Maintenance (March 14, 2024)
- DHS-PB-2024-005 Facility Access, Information Sharing, and Recording in DHS Facilities Procedure(March 6, 2024)
- DHS-PB-2024-004 - not available
- DHS-PB-2024-003: Assessing Clients’ Needs During Elevator Outages (February 9, 2024)
- DHS-PB-2024-002: Determining ADA Accessible Placements (February 9, 2024)
- DHS-78v (E) 04/11/2023: Questions And Answers About Your Covid Reasonable Accommodation (RA) Reassessment
- DHS-PB-2023-013: Code Blue Procedure (October 25, 2023)
- DHS-PB-2023-011: Street Homeless Solutions Engagement with Families with Minor Children or Minors Appearing to be Experiencing Street Homelessness (July 17, 2023)
- DHS-59h (E) DHS Guidance for COVID-19 Isolation and Contact Management Update07/06/2023
- DHS-PB-2023-010: Placement Procedure for Transgender and Gender Non-conforming (TGNC) Clients (06/13/2023)
- DHS-PB-2023-009: Code Red (June 09, 2023)
- DHS-PB-2023-008: PATH Guidelines for Eligibility Investigations and Determinations (June 08, 2023)
- DHS-PB-2023-006: Assessing Discord, Overcrowding, and Primary Tenant Relationship when Determining Shelter Eligibility (May 15, 2023)
- DHS-PB-2023-007 (R1): Referrals of Runaway Homeless Youth to Department of Homeless Services Shelters (August 25, 2023)
- DHS-PB-2023-007: Referrals of Runaway Homeless Youth to Department of Homeless Services Shelters (May 25, 2023)
- DHS DM #2023-001: Gas and Lithium-ion Battery Powered Mobility Devices (Bikes, Scooters, etc.) (April 5, 2023)
- DHS-PB-2023-005: Varicella (Chickenpox) Guidance (March 20, 2023)
- DHS-PB-2023-004: Intake Process for Asylum-Seekers, Asylees, and Victims of Human Trafficking (March 10, 2023)
- DHS-PB-2023-003: PATH Bypass Procedure for Minor Children (March 6, 2023)sssss
- DHS-PB-2023-002: Medical Marijuana (February 15, 2023)
- DHS-PB-2023-001: Facility Transfer, Reassignment and Referral Procedure (January 17, 2023)
- DHS-78u (E) LLF: Notice to Clients in Family Shelters (01/04/2023)
- DHS-PB-2022-018: Guidelines For Placing Clients in Single Rooms and Reduced Density Placements (December 20, 2022)
- DHS-PB-2022-017: Closedown and Facility Population Change Checklists (December 20, 2022)
- DHS-PB-2022-016: Code Blue Procedure (November 1, 2022)
- DHS-PB-2022-014: DHS Client Complaints Management (October 31, 2022)
- DHS-100 (E): DHS PEACE OFFICER GUIDE - Special Category Access Control Search for Clients With Limited Mobility (03/10/2022)
- DHS-PB-2022-015: Protecting Client Privacy- Prohibition Against Photos/ Recording in DHS Facilities and Shelters (November 1, 2022)
- DHS-PB-2022-013: Intake Process for Asylum-Seekers, Asylees, and Victims of Human Trafficking (October 25, 2022)
- DHS-PB-2022-009: Encampments & Cleanups Procedure (August 12, 2022)
- DHS-PB-2022-005 (R1): Code Red (June 23, 2022)
- DHS-PB-2022-004: Assessing Discord, Overcrowding, and Primary Tenant Relationship when Determining Shelter Eligibility (March 10, 2022)
- DHS-PB-2022-003: Emergency Evacuation Plans: Best Practices Guide for Accommodating People with Disabilities (February 28, 2022)
- DHS-PB-2022-002 (R2): Reasonable Accommodation Request Process (July 24, 2024)
- DHS-PB-2022-002 R1: Interim Reasonable Accommodation Request Process R1 (September 07, 2022)
- DHS-PB-2022-002: Interim Reasonable Accommodation Request Process (January 21, 2022)
- DHS-PB-2022-001: Incident Reporting Procedure for DHS Funded Program(January 6, 2022)
- DHS-PB-2021-017 (To be used with DHS-PB-2018-009): Reasonable Accommodations for Clients With Complex Medical Needs Being Discharged From A Healthcare Facility (November 30, 2021)
- DHS-PB-2021-015: Code Blue Procedure (November 03, 2021)
- DHS-PB-2021-013: Handcuffing Clients Who Are Deaf or hard of Hearing (October 25, 2021)
- DHS-PB-2021-012 (R1): Medical Appropriateness Procedure(September 15, 2022)
- DHS-PB-2021-012: Medical Appropriateness Procedure (October 26, 2021)
- DHS-PB-2021-011: Placement Procedure for Transgender or Gender-Nonconforming (TGNC) Clients (08/25/2021)
- DHS-PB-2021-009: Revision to Infant and Toddler Safety Policy for Families with Children Shelters (6/24/2021)
- Interim Guidance for Operators of Congregate Facilities Providing Shelter to Individuals Who are Homeless (June 16, 2021)
- DHS-PB-2021-008 - Not Available
- DHS-PB-2021-007: Code Red (May 25, 2021)
- DHS-PB-2021-006: DHS Security Management, Roles, and Responsibilities (05/14/2021)
- DHS-PB-2021-005: Inventory Management (April 8, 2021)
- DHS Quarantine Overview (3/29/21)
DHS-PB-2021-004: DHS Compliance Procedure (March 26, 2021)
- DHS-PB-2021-002: Client Assistance and Rehousing Enterprise System (CARES) Rate Change Procedure (February 22, 2021)
- DHS-PB-2021-003: Pest Management Bed Bug Infestation (February 22, 2021)
- DHS-PB-2021-001: Maintenance Policy (02/10/2021)
- DHS-83 (E) 02/08/2021 Street Homeless Solutions Joint Command Center: Overview and Best Practices Guide
- DHS DM #2021-001: Oxygen Tanks in DHS Congregate Facilities and Programs (January 28, 2021)
- Dept Msg #:DM2020-7326: DSNY CMS: Homeless Individuals Cleanup Procedures (12/8/2020)
- DHS-PB-2020-020 (R2): Single Adult Bed Management (March 11, 2022)
- DHS-PB-2020-020 (R3): Single Adult Bed Management (July 12, 2023)
- DHS-PB-2020-020: Single Adult Bed Management
- DHS-PB-2020-019: Medication Storage and Self-Administration (November 25, 2020)
- DHS-PB-2020-018: DHS Service Coordination with HRA NoVA at PATH and AFIC (November 6, 2020)
- DHS-75 (E)_AF Quarantine Letter (12/16/20)
- DHS-61 (E)_SA Quarantine Letter (12/15/20)
- DHS-60 (E)_FWC Quarantine Letter (12/15/20)
- DHS Quarantine Overview (12.8.20)
- Face Coverings in Common Space (12.1.20)
- DHS-PB-2020-017 (R1): Code Blue Procedure
- DHS-PB-2020-016: DHS Facility Inspection Policy
- DHS-PB-2020-014: Selected Infectious Disease Investigation and Outbreak Prevention
- DHS-PB-2020-010: DHS’ Guide to Improving Services for LGBTQI Clients - Frequently Asked Questions(August 10, 2020)
- DHS-PB-2020-008: Code Red
- DHS-PB-2020-007: COVID-19 Testing for DHS Clients and Staff
- DHS-PB-2020-006: Client Service Dog Policy & Procedure (April 24, 2020)
- DHS-PB-2020-005: Guidelines for Site Staff: Hepatitis A Infection (March 09, 2020)
- DHS-PB-2020-005: Guidelines for Site Staff: Hepatitis A Infection (March 09, 2020)
- DHS-PB-2020-003: Single Point of Access (SPOA) Applications for Adult Clients (March 02, 2020)
- DHS DM #2020-01: Income Savings Programs
- MySavings - Income Savings Plan Program Guide
- DHS-PB-2019-023: Food and Nutrition Policies for Providing Safe and Nutritious Meals in the DHS Shelter System
- DHS-PB-2019-022: Code Blue Procedure
- DHS-PB-2019-021: Monthly Updates for DHS and DSS Forms
- DHS-PB-2019-020: Workplace Violence Prevention Program
- DHS-PB-2019-019: Guidelines for Staff: Tuberculosis Control
- DHS-PB-2019-017: Monthly Updates for DHS and DSS Forms
- DHS-PB-2019-016: Code Red
- DHS-PB-2019-015: Transgender, Non-binary, and Intersex Clients
- DHS-PB-2019-014: Guidelines for Facility Staff: Medical and Critical Incident Follow-Up
- DHS-PB-2019-013: Mobile Crisis Teams Referral Management
- DHS-PB-2019-012: Monthly Updates for DHS and DSS Forms
- DHS-PB-2019-011: Code Red
- DHS-PB-2019-010: Monthly Updates for DHS and DSS Forms
- DHS-PB-2019-009: Guidelines for Legionnaires’ Disease
- DHS-PB-2019-008: Guidelines for Shelter Staff: Methicillin Resistant Staphylococcus Aureus (MRSA) Infection
- DHS-PB-2019-007: Revised Code Blue Procedure
- DHS-PB-2019-006: Substance Use and Overdose Response Policy
- DHS-PB-2019-005: Invoice Review Procedure
- DHS-PB-2019-04: VA GPD Attendance Documentation and Annual Financial Reporting
- DHS-PB-2019-03: VA GPD Contract Monitoring
- DHS-PB-2019-002: Drafting, Reviewing, Editing, Approving, and Publishing a Procedure
- DHS-PB-2019-01: Introduction of the Best Practices for Hospitalized Clients
- DHS-PB-2018-15: Housing Emergency Referral Operations (HERO) Procedure
- HS-14 (E) HCF-DHS REFERRAL FORM - Screening Tool for Referral from Health Care Facilities: SINGLE ADULT
- 18-402: Safe Haven Transfer Procedure
- DHS-PB-2018-013: Protocol for Brad H Class Members Entering DHS Shelters
- DHS-PB-2018-012: Shelter Compliance Procedure
- DHS-PB-2018-011: Shelter Inspection Policy
- DHS-PB-2018-010: Maintenance Policy Manual
- DHS-PB-2018-009 (R1): Referral from Healthcare Facilities to DHS Single Adult Facilities (January 4, 2023)
- DHS-PB-2018-009: Referral from Healthcare Facilities to DHS Single Adult Facilities
- DHS-PB-2018-008: Code Red
- DHS-PB-2018-007: Guidelines For Shelter Staff: Incidence Of Scabies Among Shelter Clients
- DHS-PB-2018-006: Guidelines For Shelter Staff: Influenza Prevention And Control
- Letter About Warrants and Confidentiality
- DHS-PB-2018-005: Guidelines for Addressing Clinical Needs and Request for Consultation from the DHS Office of the Medical Director
- DHS-PB-2018-004: Process For Reporting Incidents Occurring In Shelters
- DHS-PB-2018-003: Substance Use and Overdose Response Policy
- DHS-PB-2018-002: Guidelines for Referral of DHS clients to the Emergency Department
- DHS DM #18-02: CityFHEPS, FHEPS, and SOTA Walkthrough - Apartment Review Checklist Policy
- DHS-PB-2018-01: Safe Sleep Policy for Infants in Shelters for Families with Children
- DHS DM #18-01: CityFHEPS, FHEPS, and SOTA Walkthrough - Apartment Review Checklist Policy
- DHS-PB-2017-06: Desk Guide to Working With Clients Who Are Deaf or Hard-of-Hearing
- DHS-PB-2017-05: Referrals of Runaway Homeless Youth to Department of Homeless Services (DHS) Shelters
- DHS-PB-2017-04: Shelter Intake Process for Asylum Seekers/Asylees and Victims of Human Trafficking
- DHS-PB-2017-03: Code Blue Procedure
- DHS-PB-2017-02: Domestic Violence Time-Out
- DHS-PB-2017-01: Code Red
- 17-402: Subway System Suspension of Service
- Procedure No. 17-400: Homeless Encampments, Hot Spots and Popups Procedure (with a 2020 "addendum")
- 17-210:DHS Auxiliary Aids Request Procedure
- Procedure No. P-17-06: Out-of-City Travel Guidelines and Procedures for DSS-HRA-DHS Employees
- 17-005: NYC Department of Homeless Services Police Operations Memo - Juvenile Reports
- 17-004: NYC Department of Homeless Services Police Operations Memo - Exterior patrols at DHSPD assigned locations and increased patrol during CODE RED
- 17-03: Dress Code
- 16-502: Expectations for Commercial Hotel Providers Pending the Phase Out of Commercial Hotel Placements
- 16-501: Division of Family Services' Policy on the Placement of Level 2 and Level 3 Registered Sex Offenders
- 16-500: Client Responsibility Procedure for Families with Children
- 16-404: Locker Assignment and Client Belongings
- 16-403: Shelter Log Maintenance
- 16-402: Single Adult Permanent Housing Referral Procedure
- 16-400: Control and Confiscation of Contraband
- 16-150: CARES User Policy
- 16-005: Active Shooter
- 16-05: Agency Email Signature
- 16-003: Code Blue Procedure November 2015
- 16-001: Handling of Suspected Cases of Bacterial Pneumonia, including Legionnaires' Disease
- Shelter Access Policy - Further Reinforcing Memo (1/12/16)
- 15-502: Transgender/lntersex Clients
- 15-501: Family Move-Outs Following Lease Signing
- 15-401: Adult Move-Outs Following Lease Signing
- 15-240: Oxygen Use in DHS Congregate Facilities and Programs
- 15-212: Client Service Animal Policy
- 15-211: Reasonable Accommodation Procedure for Clients with Disabilities
- 15-210: Shelter Inspection
- 15-209: Code of Conduct for NYC Department of Homeless Services
- 15-202: Transgender/lntersex Clients
- 15-180: Community Advisory Board for Shelter Facilities
- 15-091: Emergency Procurement Contracting Process for Additional Capacity
- 15-090: Open-Ended Request for Proposals for Additional Shelter Capacity
- 15-060: New Needs Budget Requests
- 15-008: DHS Operational Plan and Operating Certificate Procedure
- 15-007: DHS Response to Workplace Violence Following an Assault of a Staff Member
- 15-006: Memorandum of Understanding Approval Process
- 15-004: Criteria for Reporting Incidents
- 11-003: Procedure for Responding to Domestic Violence Incidents in Shelter(August 11, 2010)
- 11-002: Domestic Violence Referrals (August 9, 2010)
- 03·504: Involuntary Transfers
- 01-427: Mail Delivery to Shelter Clients (June 29, 1988)
| | Department of Social Services | - DSS Policy Bulletin #2024-012: REVISION TO CITYFHEPS RENT LEVEL INCREASES AND PROGRAM CHANGES FOR APARTMENTS AND SINGLE ROOM OCCUPANCY (SRO) UNITS, AND INTRODUCTION OF STATEWIDE CITYFHEPS (July 10, 2024)
- DSS Policy Bulletin #2024-010: REQUESTING THE CITYFHEPS TIME LIMITED ZIP CODE-BASED LANDLORD BONUS AND EXCEEDING THE MAXIMUM RENT FOR AUGMENTED CITYFHEPS LOTTERY UNITS IN CURRENT (June 24, 2024)
- DSS Policy Bulletin #2024-004: Submitting Requests to DSS Finance and the Landlord Management Unit (LMU) for Check Payment and Electronic Funds Transfer (EFT) Payment Information (March 25, 2024)
- DSS Policy Bulletin #2024-003 Revision To Information Required for ServiceNow Tickets When Requesting Certain Changes in Current Related to Rental Subsidy Applications (March 4, 2024)
- NYC Domestic Violence Services Community-Based Organization Directory
- DSS Policy Bulletin #2023-016: Cash Assistance (CA) Interview Waiver on Single Issuance (SI) Cases for Shelter and Community Moves with Certain Rental Subsidy Programs (August 3, 2023)
- DSS Policy Bulletin #2023-015: Curent NYC Release Notes (July 20, 2023)
- DSS Policy Bulletin #2023-014: Disposal of Digital Records and Electronic Media (July 20, 2023)
- DSS Policy Bulletin #2023-012: Certain Forms No Longer Required For CityFHEPS Packets Submitted Through Home or Current, and Rental Assistance Key Release Agreement and Check Distribution (DSS-7K) Form Is No Longer Required (May 11, 2023)
- DSS Policy Bulletin #2023-011 County Demonstration Unit (CDU) Audit Procedure (May 15, 2023)
- DSS-PB-2023-010: Revision to the Preclearance and Walkthrough Process For Moves with Rental Assistance Programs (May 8, 2023)
- DSS Policy Bulletin #2023-009: Time Frame for the Landlord Signature On CITYFHEPS Packet Documents and Revisions to Landlord Information CITYFHEPS Forms (April 24, 2023)
- #2023-007:General Support Services (GSS) - Hart Island Operations (March 15, 2023)
- DHS-PB-2023-006 Assessing Discord, Overcrowding, and Primary Tenant Relationship when Determining Shelter Eligibility (May 15, 2023)
- 2023-005: Return To Mandatory - Employment/Engagement Notifications For the Employment & Support Services Administration: Employment Services and The Family Independence Administration (February 13, 2023)
- 2023-004: Time Limited Zip-Code Based CITYFHEPS Landlord Bonus (February 6, 2023)
- DSS Policy Bulletin #2023-003: Revision To City Fighting Homelessness and Eviction Prevention Supplement (CITYFHEPS) Rent Level Increases and Program Changes for Apartments and Single Room Occupancy (SRO) Units (February 6, 2023)
- DSS-PB-2023-002 (R1): DSS OneNumber Initiative (February 3, 2023)
- DSS-PB-2022-003: Fleet Administration / Assignment and Use Of City-Operated Vehicles (April 8, 2022)
- DSS Policy Bulletin #2022-001: Confidentiality and Data Protection Policy for DSS-HRA-DHS Contractors and Subcontractors (February 8, 2022)
- DSS Policy Bulletin #2021-009: City Fighting Homelessness and Eviction Prevention Supplement (CityFHEPS) Subtopic(s): Rental Assistance, HRA, DHS (December 29, 2021)
- DSS Policy Bulletin #2021-007 (R1): Servicing Clients In-Person Who Are Deaf Or Hard-Of Hearing Through Video Remote Interpretation (May 3, 2023)
- #22-93-ELI: Food Emergency Grant for Victims of Skimming (December 19, 2022)
- DSS-DM-2020-001: Income Savings Plan (ISP) Mass Re-Budget Notices (February 5, 2020)
- #2019-005: RECORD RETENTION AND PROTECTION OF CLIENT INFORMATION FOR CONTRACTED PERSONNEL (July 12, 2019)
- DSS-Policy Bulletin 2017-05: What is compliance?
- DSS- Policy Bulletin #2017-04: Enhanced Recycling Program
- DSS- Policy Bulletin #2017-03: Process for Handling Requests for Letters of Support from Community Organizations and Other Agencies
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