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Documents: NYC Department of Homeless Services and Social Services Policies

Department of Homeless Services

DHS-PB-2022-004: Assessing Discord, Overcrowding, and Primary Tenant Relationship when Determining Shelter Eligibility (March 10, 2022)
DHS-PB-2022-003: Emergency Evacuation Plans: Best Practices Guide for Accommodating People with Disabilities (February 28, 2022)
DHS-PB-2022-002: Interim Reasonable Accommodation Request Process (January 21, 2022)
DHS-PB-2022-001: Incident Reporting Procedure for DHS Funded Program(January 6, 2022)
DHS-PB-2021-017 (To be used with DHS-PB-2018-009): Reasonable Accommodations for Clients With Complex Medical Needs Being Discharged From A Healthcare Facility (November 30, 2021)
DHS-PB-2021-015: Code Blue Procedure (November 03, 2021)
DHS-PB-2021-012: Medical Appropriateness Procedure (October 26, 2021)
DHS-PB-2021-013: Handcuffing Clients Who Are Deaf or hard of Hearing (October 25, 2021)
DHS-PB-2021-011: Placement Procedure for Transgender or Gender-Nonconforming (TGNC) Clients (08/25/2021)
DHS-PB-2021-009: Revision to Infant and Toddler Safety Policy for Families with Children Shelters (6/24/2021)
Interim Guidance for Operators of Congregate Facilities Providing Shelter to Individuals Who are Homeless (June 16, 2021)
DHS-PB-2021-008 - Not Available
DHS-PB-2021-007: Code Red (May 25, 2021)
DHS-PB-2021-006: DHS Security Management, Roles, and Responsibilities (05/14/2021)
DHS-PB-2021-005: Inventory Management (April 8, 2021)
DHS Quarantine Overview (3/29/21)
DHS-PB-2021-004: DHS Compliance Procedure (March 26, 2021)
DHS-PB-2021-002: Client Assistance and Rehousing Enterprise System (CARES) Rate Change Procedure (February 22, 2021)
DHS-PB-2021-003: Pest Management Bed Bug Infestation (February 22, 2021)
DHS-PB-2021-001: Maintenance Policy (02/10/2021)
DHS-83 (E) 02/08/2021 Street Homeless Solutions Joint Command Center: Overview and Best Practices Guide
DHS DM #2021-001: Oxygen Tanks in DHS Congregate Facilities and Programs (January 28, 2021)
Dept Msg #:DM2020-7326: DSNY CMS: Homeless Individuals Cleanup Procedures (12/8/2020)
DHS-PB-2020-020 (R2): Single Adult Bed Management (March 11, 2022)
DHS-PB-2020-020: Single Adult Bed Management
DHS-PB-2020-019: Medication Storage and Self-Administration (November 25, 2020)
DHS-PB-2020-018: DHS Service Coordination with HRA NoVA at PATH and AFIC (November 6, 2020)
DHS-75 (E)_AF Quarantine Letter (12/16/20)
DHS-61 (E)_SA Quarantine Letter (12/15/20)
DHS-60 (E)_FWC Quarantine Letter (12/15/20)
DHS Quarantine Overview (12.8.20)
Face Coverings in Common Space (12.1.20)
DHS-PB-2020-017 (R1): Code Blue Procedure
DHS-PB-2020-016: DHS Facility Inspection Policy
DHS-PB-2020-014: Selected Infectious Disease Investigation and Outbreak Prevention
DHS-PB-2020-008: Code Red
DHS-PB-2020-007: COVID-19 Testing for DHS Clients and Staff
DHS-PB-2020-006: Client Service Dog Policy & Procedure (April 24, 2020)
DHS-PB-2020-005: Guidelines for Site Staff: Hepatitis A Infection (March 09, 2020)
DHS-PB-2020-005: Guidelines for Site Staff: Hepatitis A Infection (March 09, 2020)
DHS-PB-2020-003: Single Point of Access (SPOA) Applications for Adult Clients (March 02, 2020)
DHS DM #2020-01: Income Savings Programs
MySavings - Income Savings Plan Program Guide
DHS-PB-2019-023: Food and Nutrition Policies for Providing Safe and Nutritious Meals in the DHS Shelter System
DHS-PB-2019-022: Code Blue Procedure
DHS-PB-2019-021: Monthly Updates for DHS and DSS Forms
DHS-PB-2019-020: Workplace Violence Prevention Program
DHS-PB-2019-019: Guidelines for Staff: Tuberculosis Control
DHS-PB-2019-017: Monthly Updates for DHS and DSS Forms
DHS-PB-2019-016: Code Red
DHS-PB-2019-015: Transgender, Non-binary, and Intersex Clients
DHS-PB-2019-014: Guidelines for Facility Staff: Medical and Critical Incident Follow-Up
DHS-PB-2019-013: Mobile Crisis Teams Referral Management
DHS-PB-2019-012: Monthly Updates for DHS and DSS Forms
DHS-PB-2019-011: Code Red
DHS-PB-2019-010: Monthly Updates for DHS and DSS Forms
DHS-PB-2019-009: Guidelines for Legionnaires’ Disease
DHS-PB-2019-008: Guidelines for Shelter Staff: Methicillin Resistant Staphylococcus Aureus (MRSA) Infection
DHS-PB-2019-007: Revised Code Blue Procedure
DHS-PB-2019-006: Substance Use and Overdose Response Policy
DHS-PB-2019-005: Invoice Review Procedure
DHS-PB-2019-04: VA GPD Attendance Documentation and Annual Financial Reporting
DHS-PB-2019-03: VA GPD Contract Monitoring
DHS-PB-2019-002: Drafting, Reviewing, Editing, Approving, and Publishing a Procedure
DHS-PB-2019-01: Introduction of the Best Practices for Hospitalized Clients
DHS-PB-2018-15: Housing Emergency Referral Operations (HERO) Procedure
HS-14 (E) HCF-DHS REFERRAL FORM - Screening Tool for Referral from Health Care Facilities: SINGLE ADULT
18-402: Safe Haven Transfer Procedure
DHS-PB-2018-013: Protocol for Brad H Class Members Entering DHS Shelters
DHS-PB-2018-012: Shelter Compliance Procedure
DHS-PB-2018-011: Shelter Inspection Policy
DHS-PB-2018-010: Maintenance Policy Manual
DHS-PB-2018-009: Referral from Healthcare Facilities to DHS Single Adult Facilities
DHS-PB-2018-008: Code Red
DHS-PB-2018-007: Guidelines For Shelter Staff: Incidence Of Scabies Among Shelter Clients
DHS-PB-2018-006: Guidelines For Shelter Staff: Influenza Prevention And Control
Letter About Warrants and Confidentiality
DHS-PB-2018-005: Guidelines for Addressing Clinical Needs and Request for Consultation from the DHS Office of the Medical Director
DHS-PB-2018-004: Process For Reporting Incidents Occurring In Shelters
DHS-PB-2018-003: Substance Use and Overdose Response Policy
DHS-PB-2018-002: Guidelines for Referral of DHS clients to the Emergency Department
DHS DM #18-02: CityFHEPS, FHEPS, and SOTA Walkthrough - Apartment Review Checklist Policy
DHS-PB-2018-01: Safe Sleep Policy for Infants in Shelters for Families with Children
DHS DM #18-01: CityFHEPS, FHEPS, and SOTA Walkthrough - Apartment Review Checklist Policy
DHS-PB-2017-06: Desk Guide to Working With Clients Who Are Deaf or Hard-of-Hearing
DHS-PB-2017-05: Referrals of Runaway Homeless Youth to Department of Homeless Services (DHS) Shelters
DHS-PB-2017-04: Shelter Intake Process for Asylum Seekers/Asylees and Victims of Human Trafficking
DHS-PB-2017-03: Code Blue Procedure
DHS-PB-2017-02: Domestic Violence Time-Out
DHS-PB-2017-01: Code Red
17-402: Subway System Suspension of Service
Procedure No. 17-400: Homeless Encampments, Hot Spots and Popups Procedure (with a 2020 "addendum")
17-210:DHS Auxiliary Aids Request Procedure
Procedure No. P-17-06: Out-of-City Travel Guidelines and Procedures for DSS-HRA-DHS Employees
17-005: NYC Department of Homeless Services Police Operations Memo - Juvenile Reports
17-004: NYC Department of Homeless Services Police Operations Memo - Exterior patrols at DHSPD assigned locations and increased patrol during CODE RED
17-03: Dress Code
16-502: Expectations for Commercial Hotel Providers Pending the Phase Out of Commercial Hotel Placements
16-501: Division of Family Services' Policy on the Placement of Level 2 and Level 3 Registered Sex Offenders
16-500: Client Responsibility Procedure for Families with Children
16-404: Locker Assignment and Client Belongings
16-403: Shelter Log Maintenance
16-402: Single Adult Permanent Housing Referral Procedure
16-400: Control and Confiscation of Contraband
16-150: CARES User Policy
16-005: Active Shooter
16-05: Agency Email Signature
16-003: Code Blue Procedure November 2015
16-001: Handling of Suspected Cases of Bacterial Pneumonia, including Legionnaires' Disease
Shelter Access Policy - Further Reinforcing Memo (1/12/16)
15-502: Transgender/lntersex Clients
15-501: Family Move-Outs Following Lease Signing
15-401: Adult Move-Outs Following Lease Signing
15-240: Oxygen Use in DHS Congregate Facilities and Programs
15-212: Client Service Animal Policy
15-211: Reasonable Accommodation Procedure for Clients with Disabilities
15-210: Shelter Inspection
15-209: Code of Conduct for NYC Department of Homeless Services
15-202: Transgender/lntersex Clients
15-180: Community Advisory Board for Shelter Facilities
15-091: Emergency Procurement Contracting Process for Additional Capacity
15-090: Open-Ended Request for Proposals for Additional Shelter Capacity
15-060: New Needs Budget Requests
15-008: DHS Operational Plan and Operating Certificate Procedure
15-007: DHS Response to Workplace Violence Following an Assault of a Staff Member
15-006: Memorandum of Understanding Approval Process
15-004: Criteria for Reporting Incidents
11-003: Procedure for Responding to Domestic Violence Incidents in Shelter(August 11, 2010)
11-002: Domestic Violence Referrals (August 9, 2010)
03·504: Involuntary Transfers
01-427: Mail Delivery to Shelter Clients (June 29, 1988)

Department of Social Services

DSS Policy Bulletin #2022-001: Confidentiality and Data Protection Policy for DSS-HRA-DHS Contractors and Subcontractors (February 8, 2022)
DSS-DM-2020-001: Income Savings Plan (ISP) Mass Re-Budget Notices (February 5, 2020)
DSS-Policy Bulletin 2017-05: What is compliance?
DSS- Policy Bulletin #2017-04: Enhanced Recycling Program
DSS- Policy Bulletin #2017-03: Process for Handling Requests for Letters of Support from Community Organizations and Other Agencies