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Documents: Department of Homeless Services

15-211: Reasonable Accommodation Procedure for Clients with Disabilities

(Replaces Reasonable Accommodation for Clients with Disabilities 11-005)

Consistent with City and State laws governing the right to shelter, reasonable accommodation must be made at all DHS programs and facilities providing shelter, services or other benefits in order to service eligible applicants and clients with physical or mental disabilities, except where an accommodation will impose an undue hardship on the operation of the facility or any of its programs (Facility). "Reasonable Accommodation" includes modification to the Facility's policies or practices, addressing architectural, communication or transportation barriers, and the provision of auxiliary aids or services.

Applicants or clients who believe that they require a reasonable accommodation or that they have been subjected to discrimination on the basis of disability or have been denied access to services or reasonable accommodations required by law, may use this reasonable accommodation policy and procedure to exercise their rights.



Created: 5/18/2018
Updated: 6/20/2018