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This document constitutes the Operational Plan and Operating Certificate Procedure (Procedure) for the New York City Department of Homeless Services (OHS). The Procedure requires all DHS shelters, either directly-operated or provider-managed, to create, submit andmaintain Operational Plans and Operating Certificates. This Procedure is deemed a companion to, and consistent with the DHS Shelter Inspection Policy & Procedure - Procedure No 15-210.
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