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Attached Document:
pb__2021-007.pdf
Documents: Department of Social Services
DSS Policy Bulletin #2021-007 (R1): Servicing Clients In-Person Who Are Deaf Or Hard-Of Hearing Through Video Remote Interpretation (May 3, 2023)
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(This Policy Bulletin Obsoletes DSS PB #2019-003)
Subtopic(s): Interpreter Services, Sign Language
The purpose of this policy bulletin is to provide guidance to New York City Department of Social Services (DSS), Human Resources Administration (HRA), and Department of Homeless Services (DHS) staff, and providers who use the DSS/HRA/DHS contracted sign language services (see section VII) of this procedure). This policy bulletin provides information on the process of requesting any sign language interpretation, including American Sign Language (ASL), to service clients who are deaf or hard-ofhearing and communicate using sign language, as well as expediting the appointments for these clients when there is a sign language interpreter involved. This policy bulletin is also informing staff/providers of the use of Zoom for Video Remote Interpretation (VRI). VRI uses qualified sign language interpreters situated in remote locations to provide service via a video connection (either a computer or a tablet). Zoom has replaced WebEx Teams, the previous software used for VRI.
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Created: 5/11/2023
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