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Documents: Department of Homeless Services

16-500: Client Responsibility Procedure for Families with Children

The Department of Homeless Services' (DHS) works to ensure that all homeless individuals and families receive safe, supportive and temporary housing, as well as assistance in moving to permanent housing in the community. OHS and shelter staff shall use the Client Responsibility Procedure for Families with Children (CRF Procedure) when families or individual clients are not compliant with their Independent Living Plan (ILP) or demonstrate Gross Misconduct. The CRF Procedure outlines consistent standards and expectations of responsibility and accountability for all participants in the Families with Children shelter system: families, providers and OHS. The CRF Procedure sets forth detailed guidance for both providers and families to assist with completing identified tasks and the necessary steps to take when clients are not meeting their responsibilities.



Created: 5/17/2018
Updated: 6/20/2018