Telephone Management Reports for the Fair Hearing Request Line are prepared on a daily basis by the telephone carrier, Verizon. These reports track all calls made to 1-800-342-3334 within the span of an hour on a 24-hour basis.
Telephone Management Reports for calls made to the Fair Hearing Request Line
are available for the
following months:
• February 2011: http://onlineresources.wnylc.net/FairHearingResources/docs/fhr_verizon__02-11_.pdf
• March 2011: http://onlineresources.wnylc.net/FairHearingResources/docs/fhr_verizon__03-11_.pdf
• April 2011: http://onlineresources.wnylc.net/FairHearingResources/docs/fhr_verizon__04-11_.pdf
• May 2011: http://onlineresources.wnylc.net/FairHearingResources/docs/fhr_verizon__05-11_.pdf
Column Headings in the Reports
These reports contain columns of data with the following headings:
ATTEMPTS: The number of tries to connect
COMP: The number of successful connections
INCOMP: Busies are included in the incompletes. Equipment in different parts of the state classify calls differently. Busies are included in incompletes.
SHORT CALL: Quick hangup. Call not answered in 12 Seconds
DIDN’T WAIT
DIDN’T ANSWER
ATB: All Trucks Busy (When all telephone lines are busy no more telephone calls can start until one of the current calls is completed.)
BUSY
BLOCKED: Don’t accept calls from the origination point
TCC: Tailor Call Coverage ‐ Coming from an invalid calling area
NETWORK/EQUIP: Call didn’t complete due to network outage or congestion
ID CODE
PAYPHONE / MOBILE
NCR AVG TALK TIME: Total Talk Time divided by the number of completed calls
TOTAL TALK TIME: Total talk time for all calls
AVG CALL DURATION
TOTAL CALL DURATION
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