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Documents: 2012 Policy Bulletins

#12-42-OPE:Food Stamp Telephone Recertification Interview Timeframe

(This Policy Bulletin Replaces PB #10-95-OPE)

The purpose of this policy bulletin is to inform Non Cash Assistance Food Stamp (NCA FS) Center staff that the language on the Client Notice System (CNS) Notice of Expiration/Recertification for Food Stamps that is sent to FS households whose certification period is expiring, will contain a two hour timeframe (e.g. between 9:00 am and 11:00 am) for their scheduled telephone recertification interview.

The two hour window gives participants a timeframe during which the Agency will call to conduct the telephone recertification interview. See PD #11-25-ELI for the Food Stamp telephone recertification procedure.

The Notice of Rescheduled Food Stamp Telephone Recertification Interview (W-908F) form that is mailed to NCA FS households that request to reschedule their telephone recertification interview has been revised to provide space to list the two hour timeframe.



Created: 6/18/2012