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In November 1992, the Department initiated a quality improvement project to analyze current policy communications and recommend changes. The Project Team included both state and local staff from all major program areas, as well as support offices such as Legal Affairs. During the data collecting phase of the Project, the Team conducted eighteen focus groups including approximately 70 local district management/supervisory and line staff to obtain input regarding the Department's current communications processes and products, the need for local district input into policy development, and suggestions for improvement. The results of these group discussions and the recommendations of the project team are included in the attached report entitled "Blueprint for Effective Communications with Social Service Districts".
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