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Documents: 2008 Policy Bulletins

08-144-ELI: The Interactive Voice Response System (IVRS)

This Policy Bulletin Replaces PB #06-34-ELI

This policy bulletin has been revised to:
• change the alternative to recertifying via the Interactive Voice
Response System (IVRS) from an in-person recertification
interview to the household’s previously scheduled telephone
recertification interview.
• remove F43 from the list of centers participating in the IVRS
because F43 is currently operating as a Change Center.
• add the requirement to annotate a P (phone) in the FSINTW field
when processing the Turn-Around Document (TAD) in the
Welfare Management System (WMS) for participants who
successfully complete the IVRS process.



Created: 4/1/2009