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Documents: 2008 Policy Directives

#08-45-SYS: New Hire Call-In Process
(This Policy Directive Replaces PB #08-71-ELI)

The New York State New Hires computer match is not considered verified upon receipt. The designated Job Center staff must verify with the participant or the primary source, the accuracy of the information before initiating any case action. If the participant does not respond to a written request for information or does not appear for an interview and no request has been made to reschedule, the designated Job Center staff can close the case for failure to cooperate. The designated Job Center staff must issue a timely notice of intent to discontinue benefits. In these situations, continuing eligibility for assistance has not been established. Assistance cannot be opened/reopened until the match information is resolved.


Created: 2/18/2009