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(This Policy Directive Replaces PD #02-43-OPE) These instructions are for staff at all Job Centers, Non-Public Assistance (NPA) Food Stamp Offices, and offices of the Special Needs Region. Communication assistance must be provided for those applicants/participants who have either limited or no English speaking ability, designated "LESA" in this directive. This policy directive includes information about current services and language resources provided to the LESA population. Services to the hearing impaired will be provided in a forthcoming policy directive.
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