(This Policy Bulletin Replaces PB #04-180-OPE, PB #05-02-OPE and PB #06-139-OPE)
The purpose of this policy bulletin is to inform all Non-Cash Assistance Food Stamp (NCA FS) Center staff of the use of late appointment hours to improve FS program access.
Appointment times up to one half-hour prior to the Center’s closing time on Mondays through Fridays may be offered to applicants and participants in all FS Centers. Centers traditionally open until 5:00 PM may schedule interviews for as late as 4:30 PM. Extended Hours Centers open until 6:00 PM may schedule interviews for as late as 5:30 PM and Extended Hours Centers open on a specific day until 7:00 PM may schedule interviews starting as late as 6:30 PM. (Extended Hours Centers are also open on Saturdays from 9:00 AM to 5:00 PM. Appointments on Saturdays may be scheduled from 9:00 AM until 3:00 PM.)
The Food Stamp Daily Reception Schedule and Activity Report (W-123C) has been revised to accommodate appointment times on the half-hour (e.g., 9:30 AM, 10:30 AM) and to extend the latest appointment slot to 6:30 PM to accommodate later closing times in Extended Hours Centers. These changes have increased the form to two pages. Additionally, columns labeled “Scheduled” and “Total” have been added to Part II – Disposition of Appointments now listed on the bottom of page 2.
To inform applicants and participants of the availability of later hours and Saturday appointments, the Notice of Food Stamp Recertification Appointment (W-129RR) and the accompanying W-129RR (Insert) have been revised.