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Attached Document:
hra-pb-2024-018.pdf
Documents: 2024 Policy Bulletins
HRA Policy Bulletin #2024-018: RESPONDING TO POTENTIALLY DISRUPTIVE OCCURRENCES AT HRA LOCATIONS AND TELEPHONE INTERACTIONS (July 11, 2024)
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(This HRA PB Replaces HRA-PB-2024-013
The purpose of this policy bulletin is to outline the actions to be taken by Program Staff, Directors, Deputy Directors, Site Supervisors and Designees, HRA Police, and Contracted Security Guard staff in responding to potentially disruptive occurrences, while ensuring all clients are treated with courtesy, compassion, and respect. This policy applies to courtesy guidelines related to "Potentially Disruptive Occurrences at HRA Locations and Telephone Interactions".
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Created: 8/5/2024
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