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This policy bulletin is to inform Benefits Access Center staff of the new case auto-assignment system built for the Cash Assistance (CA) program inside of the Paperless Office System (POS), known as the CA Case Assignment and Routing System (CARS). Descriptions of the changes can be found in the CA POS CARS Phase 1 Release Notes (Attachment A). This version of the release notes is targeted to FIA/CA Program Management.
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