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(This Policy Bulletin Replaces PB #23-05-OPE)
This policy bulletin is being revised to inform all staff that they must use Service Now (SNOW) to contact the FIA Call Center with policy and procedural questions and Inter-Agency Date of Status (DOS) and Date Entered Country (DEC) Transmittal Form (W-200B) change requests. As of February 28, 2024, the FIA Call Center will no longer respond to requests made via the FIA Call Center email address and telephone number.
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