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PB Home  Back to Documents: 2023 Policy Bulletins    
Attached Document:
pb__23-50-ope.pdf


Documents: 2023 Policy Bulletins

#23-50-OPE: Access HRA Cash Assistance Application Call Center Assistance
In an effort to increase the success rate of CA applications and reduce duplicate application submissions, HRA has identified a need to provide support for prospective applicants using AHRA to enhance their CA applications. The agency has been receiving a significant number of duplicate applications and applications that require substantial follow-up for needed documentation and eligibility interview to complete applications. This is placing an extra burden on the agency to meet the demand for processing of new applications.
 

 

Created: 9/21/2023