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Attached Document:
cd-2023-010.pdf
Documents: HRA Center Director Memos
CD #23-10: Revision to Using Rejection Code E10 When Cash Assistance (CA) Applicants Miss Two Outreach Attempts or Do Not Call for Their Interview (June 21, 2023)
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(This CD Memo replaces CD #23-07)
The purpose of this Center Director (CD) Memorandum is to remind Benefits Access Center (BAC) and HIV/AIDS Services Administration (HASA) staff of the proper denial codes to be used in the Welfare Management System (WMS) when a Cash Assistance (CA) applicant misses two outreach attempts (applications filed prior to April 17, 2023) or does not call for their on-demand interview (applications, other than HASA and Center #90, submitted on or after April 17, 2023). The instructions below pertain to all applicants regardless of whether they applied before or after the implementation of the CA On Demand interview process, which began on April 17, 2023. It is informational for all other staff.
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Created: 8/9/2023
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