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Attached Document:
cd__22-09.pdf
Documents: HRA Center Director Memos
CD #22-09: Routing Applicants/Participants to the Appropriate Service Area at the Job Center (April 12, 2022)
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The purpose of this Center Director (CD) memorandum is to inform Job Center staff that if a Cash Assistance (CA) applicant/participant expresses an inability to read, write, or understand any part of the application/recertification process, or is identified as someone who may be struggling, and it prevents the applicant/participant from successfully completing a CA application/recertification without the assistance of a staff member, they should be given a ticket to the appropriate service area for an in-center interview. The applicant/participant will be directed to the Customer Service Information Center (CSIC) (CG ticket) or the Job Center's identified telephone interview area and issued an interview ticket (PI ticket). Applicants/Participants in this situation should not be referred to the PC Bank or be given a paper application/recertification form.
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Created: 7/11/2022
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