(This Policy Bulletin replaces PB #15-33-OPE and CD #19-21)
The purpose of this policy bulletin is to inform Non-Cash Assistance (NCA) Supplemental Nutrition Assistance Program (SNAP) Center staff of changes to the Interactive Voice Response System (IVRS) Telephone Recertification System, which provides certain NCA SNAP households with the opportunity to recertify for SNAP benefits by use of an automated telephone response system. This policy document will outline the changes and updates taking place with the new release of IVRS for SNAP Recertification "No Change".
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