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Attached Document:
pb_21-32-ope.pdf
Documents: 2021 Policy Bulletins
#21-32-OPE: Centralized Check Return, Review, and Replacement Process
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The purpose of this policy bulletin is to inform Job Center staff, Bureau of Reconciliation and Control (BORAC) staff, Office of Central Processing (OCP) staff, Landlord Ombudsman Services Unit (LOSU) staff, Centralized Rent Processing Unit (CRPU) staff, Homelessness Prevention Administration (HPA), Office of Child Support Services
(OCSS) staff, HIV/AIDS Services Administration (HASA) staff, and Adult Protective Services (APS) staff of the new process for checks returned and subsequently cancelled. This new process includes additional steps for the review of the data related to these cancelled checks to prevent returned checks in the future. After a review of the information from these cancelled check(s), if the issuance of a replacement check is needed, staff should follow the existing check replacement process. This policy bulletin is informational for all other staff.
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Created: 7/14/2021
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