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This policy bulletin is to inform staff at the Office of Constituent Services (OCS) Infoline Unit, Fair Hearing and Conference (FH&C), Job Centers, and Family Independence Administration (FIA) Reasonable Accommodation Request Operations (RARO)/ Home Visit Needed (HVN) Unit of the new Conference by Phone (CBP) process for Cash Assistance (CA) applicants and participants. This policy bulletin is informational for all other staff.
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