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PB Home  Back to Documents: 2015 Policy Bulletins    
Attached Document:

Documents: 2015 Policy Bulletins

#15-62-OPE: Revision to Interview Robo-Calls for Snap Applicants/Participants

(This Policy Bulletin Replaces PB #14-59-OPE)

Revisions to the Previous Policy Bulletin:

This policy bulletin is being revised to:
- Introduce new robo-calls that will remind participants to submit the Supplemental Nutrition Assistance Program (SNAP) Application/Recertification (LDSS-4826) if the individual has not already done so and that a telephone recertification interview appointment for SNAP benefits is scheduled or has been missed.
- Inform SNAP staff that Infoline staff will now have the ability to:
- Reschedule certain SNAP interview appointments; and
- Update the interview telephone number for an applicant/participant using either the Application or Recertification Logs respectively.



Created: 7/16/2015