(This Policy Bulletin Replaces PB #14-59-OPE)
Revisions to the Previous Policy Bulletin:
This policy bulletin is being revised to:
- Introduce new robo-calls that will remind participants to submit the Supplemental Nutrition Assistance Program (SNAP) Application/Recertification (LDSS-4826) if the individual has not already done so and that a telephone recertification interview appointment for SNAP benefits is scheduled or has been missed.
- Inform SNAP staff that Infoline staff will now have the ability to:
- Reschedule certain SNAP interview appointments; and
- Update the interview telephone number for an applicant/participant using either the Application or Recertification Logs respectively.