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Documents: 2006 Policy Bulletins

#06-169-SYS: NYCWAY Updates – Wecare Vendor Action Codes
This PB explains two important WeCARE rules that will make it more likely that disabled clients' cases will be closed. First, HRA workers will no longer be able to reschedule WeCARE initial appointments * only vendors can reschedule these initial appointments. Second, WECARE vendors will no longer conduct outreach on cases in which the client failed to report (FTR) to an initial WeCARE appointment or attended the appointment, but failed to cooperate (FTC). Instead of outreach, when a client FTR's or FTC's, infraction codes will autopost 14 calendar days after the initial appointment date if no action is taken. In other words, instead of the vendor contacting the client to see what happened (known as "escalating outreach", the client's case will automatically close within 14 calendar days unless there is some human intervention to save the day.


Created: 1/3/2007