The New York State Office of Temporary and Disability Assistance (OTDA) will mail a letter to all EBT cardholders in February 2007 (See Attachment A). This letter will inform all EBT cardholders that:
● As of April 15, 2007, the EBT toll-free (888) 328-6399 customer service helpline will not be accessible via payphone;
● The Cash Access Locator Helpline at (800) 289-6739 remains accessible from a payphone to inquire about the following:
Local ATM locations that do not have a surcharge; Local locations that do not charge for cash back on purchases.
● The NYC Message Line at (877) 879-4194 (available only in New York City) remains accessible from a payphone to receive messages.
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