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Documents: 2014 Policy Directives

#14-18-OPE: Revisions to Servicing Hearing-Impaired Applicants and Participants

(This Policy Directive Obsoletes PD #08-20-OPE)

This policy directive has been revised to inform staff of the following:

A new Family Independence Administration (FIA) Sign Language Interpreter Request Mailbox has been created. Workers can now  request an interpreter by sending an email to ¡§FIA Sign Language Interpreter Requests¡¨. This mailbox is monitored by the sign language interpreter liaisons.

There are new telephone numbers for the sign language interpreter liaisons. Joanne Kent and Luis Caballero can now be reached at (929) 221-6958 and (929) 221-6918, respectively.

Workers can now contact applicants or participants that are identified as deaf/hearing impaired by using Human Resources Administration¡¦s (HRA) Contracted relay operators.



Created: 11/4/2014