In April 2014, as part of the Human Resources Administration (HRA) Benefits Re-engineering Initiative, the Family Independence Administration (FIA) and Management Information Systems (MIS) launched an automated telephone call system to remind people applying/recertifying for SNAP benefits of an upcoming interview.
These pre-recorded robo-calls help insure that applicants/participants do not miss their scheduled interviews, which could cause delays in receiving SNAP benefits.
In June 2014 the reminder robo-calls will be extended to missed SNAP application and recertification interviews. The robo-calls will be available in English, Spanish, Russian, Chinese, Arabic, Haitian- Creole, and Korean languages depending on the language indicator in WMS.
Reminder robo-calls for the application/recertification appointments occur one day before the scheduled appointment.
Missed interview robo-calls for the application/recertification appointments will occur the day after an appointment is missed.