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Documents: 2014 Policy Bulletins

#14-59-OPE: Interview Reminder Robo-Calls for SNAP Applicants/Participants

In April 2014, as part of the Human Resources Administration (HRA) Benefits Re-engineering Initiative, the Family Independence Administration (FIA) and Management Information Systems (MIS) launched an automated telephone call system to remind people applying/recertifying for SNAP benefits of an upcoming interview.

These pre-recorded robo-calls help insure that applicants/participants do not miss their scheduled interviews, which could cause delays in receiving SNAP benefits.

In June 2014 the reminder robo-calls will be extended to missed SNAP application and recertification interviews. The robo-calls will be available in English, Spanish, Russian, Chinese, Arabic, Haitian- Creole, and Korean languages depending on the language indicator in WMS.

Reminder robo-calls for the application/recertification appointments occur one day before the scheduled appointment.

Missed interview robo-calls for the application/recertification appointments will occur the day after an appointment is missed.



Created: 6/13/2014