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PB Home  Back to Documents: 2011 Policy Directives    
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Documents: 2011 Policy Directives

#11-15-OPE: Providing Appointments When Applicants Cannot Wait To Be Interviewed
(This Policy Directive Replaces PB #07-45-OPE)
The Family Independence Administration (FIA) does not limit the days of the week or the times of the day, during regular business hours (hours the Agency is accessible to the public), that a person can apply for assistance. FIA does not limit the number of applications distributed or accepted during regular business hours.

Applicants are serviced on a first come first served basis. An interview with the applicant is required in all cases to establish eligibility for Cash Assistance (CA) or Cash Assistance/Food Stamp CA/FS) benefits.

The date on which the person submits a signed, completed application at a Job Center is the "application file date" and has associated processing timeframes and benefit implications.

Federal and State regulations require that applicants for CA have an eligibility interview within seven (7) business days from the date the application was filed except when there is an indication of an emergency need, in which case the interview shall be held at once. For Food Stamp (FS) purposes, Federal and State regulations require that an eligibility interview be conducted within thirty (30) days from the date the application was filed.

When a Statewide Common Application (LDSS-2921) is filed, one interview is conducted to determine eligibility for both programs, usually on the same day. Applicants for FS, (CA/FS or Non Cash Assistance Food Stamps [NCA FS]), must be assessed for Expedited Food Stamps (EFS) on the day the application is received by the Agency.


Created: 5/13/2011
Updated: 7/11/2011