(This Policy Directive Replaces PD #10-38-ELI)
This Policy Directive has been revised to include the following:
• A statement has been added to the Required Action section to remind staff that once the Agency has made a commitment to pay a utility or non-utility energy provider, payment must be made. This applies even if further investigation determines that the recipient was not eligible for such assistance, unless the Agency contacts the energy provider and the energy provider agrees to allow the Agency to rescind the commitment.
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