#06-13-OPE: Revisions To Servicing Hearing-Impaired Applicants And Participants
(This Policy Directive Replaces PD #05-40-OPE) This policy directive has been revised to: • reiterate the appropriate procedures for accessing interpreter services for hearing-impaired applicants/participants requesting services from the Family Independence Administration (FIA); • instruct staff to protect the application/filing date when an appointment is rescheduled because a sign language interpreter is not available the same day a hearing-impaired applicant files his/her Public Assistance (PA) or FS application; and • emphasize that information describing an individual’s limitations should be included in the employability assessment and considered when developing the employability plan.
