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Documents: 2006 Policy Directives

#06-12-0PE: Servicing Individuals With Limited English Speaking Ability (LESA)
(This Policy Directive Replaces PO #05-37-0PE)

This policy directive has been revised to inform staff that the Required Action section has been updated to include additional direction on providing interpreter assistance in regard to:
* The offer of interpreter services without the applicant/participant having made such a request;
* An applicant/participant's use of his/her own interpreter during an interview;
* The protection of the application filing date and referral to the Customer Service and Information Center (CSIC) in a Model Office when no interpreter services are available;
* The assurance that interpreters for LESA individuals maintain client confidentiality.


Created: 10/28/2009