The City of New York is converting from the Electronic Payment File Transfer (EPFT) as a way of delivering benefits through a newly developed system, Electronic Benefit Transfer (EBT). This system is currently being phased in at the Richmond Center (ISC #99) and will eventually be the means in which recipients receive their benefits throughout the City of New York. Upstate Local Districts will continue to use the Electronic Benefits Issuance Card System (EBICS).
The Electronic Benefit Transfer System provides recipients access to Food Stamp and Temporary Assistance cash benefits using a secure, magnetic-striped identification card that contains a color photo and signature of the client. A Personal Identification Number (PIN) is used to access the account.
This card is called the Common Benefit Identification Card (CBIC) and is also used by recipients when they utilize their Medicaid services. The card will enable recipients to withdraw cash from automated teller machines (ATMs) operated by banks and to buy food and other items using point-of-sale debit machines at participating food retailers and other merchants.
An orange and gray "Quest" logo appears on the back of the CBIC. The "Quest" logo is displayed at all participating EBT outlets with accompanying symbols which signify the services offered (i.e., "Quest" logo with $ indicates that the CBIC can be used to withdraw money at that ATM without a surcharge).
If an ATM does not dispense the correct dollar amount, the recipient must call an EBT Customer Service Representative at 1-888-328-6399 as soon as possible. This toll-free Customer Service number is maintained twenty-four hours a day, seven days a week, and should also be used by recipients when they need information regarding:
• Where the card can be used
• Food stamp or cash account balances
• A lost or stolen card (how to report/replace)
• A problem using the card or PIN
• Location of free (non-surcharging) ATMs
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