08-09: New Request Sources AV and NV (for Agencies) (04/03/08)
Two new request sources for use on the Fair Hearing Information System (FHIS) were created to identify requests made via the regular IVR (Interactive Voice Recognition) and the CNS/IVR (Client Notice System/Interactive Voice Recognition) voice mail message systems. They are AV (Albany Voice Mail) and NV (NYC Voice Mail) to identify voice mails received in the Albany Office of Administrative Hearings (OAH) and processed by either Albany-based or NYC-based OAH staff.
