Attached Document:
08-08.pdf
Documents : OAH Procedures Transmittals for 2008
08-08: New Request Sources AV and NV (Voice Mails Received in Albany and processed in Albany or NYC) (04/02/08)
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This transmittal explains that two new request sources were created to identify requests made via the regular IVR (Interactive Voice Recognition) and the CNS/IVR (Client Notice System/Interactive Voice Recognition) voice mail message systems. They are AV (Albany Voice Mail) and NV (NYC Voice Mail).
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Created: 4/11/2009
Updated: 4/11/2009
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