This transmittal updates and replaces information contained in OAH Transmittal 01-15, issued on April 13, 2001, as to procedural handling and referral of non-hearing-related inquiries and complaints received from clients and their representatives.
This transmittal also provides the proper procedure for handling non-routine complaints received by OAH. These complaints received from clients and their representatives, although hearing-related, are not the routine inquiries received in the Communications Intake Unit (CIU) about failure to receive a scheduling notice, aid-continuing, fair hearing decision, etc. but may consist of, for example, a request for further review due to a failure on the part of the ALJ to consider some evidence or testimony or a report of misconduct on the part of the local district or agency staff, the intake worker, Administrative Law Judge (ALJ), etc. or a failure to properly apply current rules, regulations, or laws in the consideration of a fair hearing matter.
A hearing-related complaint received in written form or on the telephone or in person from a client or representative can generally be categorized as one of the following:
• Complaint Regarding Hearing Officer/Decision/Other Legal Matter
• Complaint Regarding Administrative Staff/Other Administrative Matter
• Complaint Regarding Local District or Local Agency.
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