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Posted by: Western New York Law Center, Inc. - 1/25/2023
Job Expires: 2/25/2023
Operations Manager


Western New York Law Center, Inc.


Position Description:


Western New York Law Center (WNYLC) is seeking an experienced, mission-driven leader to fill the role of Operations Manager. WNYLC is a non-profit law firm working to provide access to justice and economic stability to those most affected by racism and poverty. Since its formation in 1996, WNYLC has committed to its enduring mission to ensure that low-income Western New Yorkers receive a full range of civil legal services, including representation, policy advocacy, and legal education, focused on the areas of housing, income maintenance, and consumer debt.


The Operations Manager position is responsible for overseeing the operations of the organization to ensure consistent and equitable delivery of high-quality legal services. The ideal candidate will have strong leadership and project management skills, and the ability to motivate staff, nurture lateral relationships, and communicate effectively with staff, Board members, and colleagues in the legal and non-profit communities.


The Operations Manager reports to the Executive Director and is responsible for a combination of people management and for providing critical administrative/operations support and oversight. Some key responsibilities include:

  • Assist with grants management and reporting (utilizing Salesforce database to extract and communicate data to funders, as well as some narrative reporting).
  • Oversee grant management to ensure that (a) accurate, timely financial statements are prepared in accordance with grant requirements; and (b) grant applications and reports are prepared and submitted on a timely basis
  • Manage contractors, vendors, and associated contracts and agreements
  • Assist with development of administrative policies and procedures
  • Train and assist other staff in the use of standardized software products
  • Oversee intern and volunteer schedules and work assignments.
  • Proactively identify office needs, problems, or issues, and resolves them in a timely fashion.
  • Assist in the operational and administrative functions of talent recruitment by working with the hiring committee providing support in the following areas, when requested:
    • Posting open positions using various sources
    • Identifying potential candidates, initial screening of applicants, scheduling of interviews, receiving and tracking applicants in different stages of the evaluation process, reference checks, and correspondence with unsuccessful candidates
  • Assist with the onboarding and coordinates the orientation of new team members in cooperation with the new team member's supervisor
  • Oversee employee disciplinary meetings, terminations, and investigations. Maintain compliance with federal, state, and local employment laws and regulations, and recommend best practices; reviews policies and practices to maintain compliance
  • Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
  • Ensures high-quality legal services by monitoring casework and metrics across the legal teams.


Job Requirements:

  • Strong written and verbal communication skills.
  • Strong interpersonal skills to interact positively with all WNYLC stakeholders.
  • Proficient in the use of personal computers, office productivity software, and common business computer technologies (e.g., Windows, Word, Excel, printers, copiers, and scanners).
  • Experience with Salesforce preferred.
  • Excellent time management skills and ability to prioritize work and meet deadlines.
  • Ability to multitask to complete a wide variety of tasks and projects.
  • Flexibility to adjust to new strategies, procedures, and tasks as the organization evolves.
  • Collaborative problem solving by seeking input and ideas from others.
  • Reliability and discretion with sensitive information.
  • Familiarity with WNYLC’s service area.
  • Experience with grant administration, reporting, and budgeting.
  • Prior experience with low-income and other oppressed communities and clients.
  • Strong problem-solving abilities, time management, and organizational skills.
  • Excellent use of Google Workspace, Word, and Excel; database programs a plus.



• Bachelor’s Degree in related field; advanced degree preferred
• 6+ years of people management experience
• Understanding of grant funding and grant management for non-profits
• Supervising and teambuilding experience


To Apply

Please send cover letter explaining how your experience relates to the job responsibilities and an up-to-date resume to Keisha A. Williams, Executive Director, at No phone calls please.


WNYLC is an affirmative action/equal opportunity employer and welcomes all to apply, including veterans and individuals with disabilities. Employer recruits without regard to sex, race, sexual orientation, or gender identity, and any such candidates are strongly encouraged to apply.


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