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Posted by: Barbara Fish - 7/27/2020
Job Expires: 8/31/2020
Staff Paralegal - Housing and Consumer Law

Volunteer Legal Services Project provides free legal help to low-income residents of Monroe County, New York who are facing serious civil legal problems. VLSP coordinates the work of 1,600 pro bono volunteers who donate their time and talent to ensure that low-income people have access to the justice system.

As part of a small team of Housing and Consumer law advocates, the Staff Paralegal will provide support to clients and attorneys, primarily in landlord-tenant matters.  In addition, this position will provide support to staff and pro bono attorneys working in other areas of VLSP’s Consumer Law unit, including foreclosure, unemployment insurance benefits appeals, debtor-creditor matters, bankruptcy and other consumer matters. 

The Staff Paralegal’s duties include answering calls to the tenants’ rights hotline, screening and interviewing clients, providing legal information and referrals, writing memos, and gathering necessary documents and information.  The paralegal tracks the status of cases and referrals, reports data in the case management system, and manages interactions with clients, pro bono attorneys and the courts. This position requires the ability to work independently and exercise sound and compassionate judgment while serving a very diverse clientele that may be in crisis or has endured various forms of trauma. 

Education/Experience/Skill: Certificate of completion from an approved paralegal program and experience in landlord/tenant and housing law preferred. Excellent written and oral communication skills, strong time-management skills, interpersonal skills, and the ability to maintain confidentiality of records and information. Excellent attention to detail and technical skills relating to database/case management systems and computer software platforms. Commitment to working in a client-focused, respectful, and collegial environment. 

VLSP is an equal opportunity employer and salary depends upon experience. The work atmosphere is congenial, respectful and flexible. 

This position is not a permanent remote position however, all VLSP staff is currently operating remotely to limit the spread of COVID-19 and ensure the safety of staff and clients. Staff continues to serve clients remotely, or when necessary, in-person, following appropriate safety protocols and procedures as provided by local, state, and federal government agencies.   PPE will be provided by the agency when applicable.

To apply, please send a cover letter and resume to


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